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Contact Us

contact us by phone
301.718.0208 or 800.877.6440 (toll-free)
  • 8 a.m. to 7 p.m. ET (Monday to Friday)
  • 8 a.m. to 1 p.m. ET (Saturday)
  • Closed on Sundays and Federal holidays

Unable to login to online banking? Call 800.877.6440
Lost or stolen ATM / debit card? Call 866.227.2670
Lost or stolen Credit card: For cards opened after 10/28/2015, call 800.449.7728; For cards opened prior to 10/28/2015, call 800.558.3424.
Hearing impaired (TDD/TTY): 301.881.5822
Other important phone numbers

contact us by email

For account-specific inquiries, login to Online Banking, click "Contact Us," then "Send Email." For on-the-go access using our Mobile App, tap "More," then "Secure Message Center."

Mortgage and Loan Applicants: If you received instructions to submit documents for a loan or other transaction,  click here


branch information

For the hours and addresses of our various branch locations, please click on Branch & ATM locations.

contact us by mail

Find a mailing or payment address

other important information

Member Support Phone Numbers

301.718.0208  |  800.877.6440 (toll-free) 
301.881.5822 TDD/TTY

Member Support Center FAX Number


Important Contact Information