NIH Federal Credit Union with more than $550 million in assets is currently seeking a highly-qualified and energetic individual for a Consumer Lending Advisor position.
Under general supervision, but in accordance with established policies and procedures, this position originates consumer loans by interviewing applicants, ordering credit reports, analyzing data, approving or denying credit requests, and notifying applicants of loan decisions. Must possess excellent interpersonal skills to conduct productive interview sessions with the member. Must possess a thorough understanding of the requirements and features of the loan programs offered by the credit union and recommend alternatives when the analysis reveals an insufficient financial posture. Must have strong organizational skills in order to manage heavy loan demand. Ability to work in both an independent or team environment, and takes initiative to find solutions to problems.
MAJOR DUTIES AND RESPONSIBILITIES
- Interviews loan applicants, gathering the required information for a credit application, explaining loan options, rates, terms, and collateral requirements. Advises a member on best option and cross-sells services in a professional manner.
- Ability to multi task and meet priority deadlines in a timely and efficient
- Responsible for investigating loan applicants by ordering credit reports, analyzing the information provided, verifying information with creditors, the applicant, and the applicant’s employer. May approve loans within approved loan officer limits.
- Ensures that all loan documentation is complete before approving or processing the loan request. Responsible for performing identity, security, and validation checks. Loans not within the loan granting authority of this position are forwarded to Loan Supervisor/Manager or Loan Committee with a recommendation. Loans not meeting NIHFCU policies and\or guidelines maybe denied.
- Reviews loan packages to ensure that all loan documentation is forwarded to the member’s file, must also ensure that all policies and procedures of NIHFCU are followed.
- Organizes loan documents and arranges loan settlements
- Additional Responsibilities includes processing GAP claims, credit life and disability refunds, reviewing daily and/or monthly reports and sorting mail and faxes. Responds to all member inquiries which originate from the mail, phone, fax, and internet.
- Responsible for analyzing Internet applications including reviewing credit, underwriting loan requests, and notifying members in a timely manner.
- Ability to research and resolve member complaints and inquiries.
- Access Member or Associate personal and financial information only as required by the job. Maintain the confidentiality and security of all Member or Associate personal and financial. Required to stay abreast of industry trends and relevant rules and regulations.
- Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA).
- Attends all assigned in-person or online training and passes any applicable test pertaining to the material covered.
- Provides leadership through personal actions and day-to-day management practices that support NIHFCU’s values.
- Report to the position supervisor, the Security Officer, the Audit/Compliance Manager, the VP of Human Resources or to the complaint vendor any actual or suspected fraud or financial dishonesty or wrong-doing involving Member transactions, Associates, or NIHFCU.
- Perform other related work as assigned and initiative using available resources to achieve established goals.
- Automobile Titles
- Maintain and manage internal and outsourced Title Reporting to ensure accuracy of information.
- Serves as a liaison for automobile title issues between branches, members, insurance companies, financial institutions and vendor.
- Follow up on pending titles not received within an appropriate timeframe and/or resolves outstanding titling issues. (i.e. address/state changes).
- Prepares and responds to requests for dealer payoffs and insurance letters of guarantee.
- Maintains paperless title system ELT inputs, verifies and corrects title data into PDP as required.
- Process titling documentation through various states as necessary.
- Ensures proper fees are imposed.
- Ensures titling documents and releases for vehicle titles are processed by vendor and mailed to appropriate party.
- Updates credit union staff on regulatory changes related to vehicle titling; instructs staff on proper completion of titling forms; provides assistance and support to branches on titling issues. Updates Titling Procedures as changes occur.
- The ability to be bonded
EDUCATION & EXPERIENCE
High school diploma or equivalent (GED). A minimum of three years’ experience in lending involving loan underwriting, processing, and origination. Previous credit training preferred; may be through educational courses or on-the-job experience. Analytical ability to conduct preliminary analysis of an applicant’s financial posture. Excellent interviewing and interpersonal skills. Knowledge of lending policies, regulations, laws, and credit programs. Additional limits may apply.
REQUIRED COMPLIANCE COURSES
Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA).
Attend all required training or complete and pass all online required training courses as applicable.
Ability to read, write and comprehend the English language and understand basic instructions, correspondence and emails.
Ability to apply concepts such as fractions, percentages, addition, subtraction, multiplication, and division in all units of measure using whole numbers, common fractions, and decimals. Ability to perform these operations using units of the United States Dollar (USD). Ability to calculate figures and amounts and work with statistical concepts.
Ability to understand and carry out basic instructions.
AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) and its AMENDMENTS ACT OF 2008 (ADAAA) SPECIFICATIONS
Perform primary sedentary work with limited physical exertion and occasional lifting up to 25 lbs. must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer sitting for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Must be able to routinely perform work indoors in a climate-controlled private office with minimal noise.
MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate the highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.
This is a Full-time position with competitive benefits and salary commensurate with experience. Please apply through our website at: https://www.nihfcu.org/careers/how-to-apply.aspx EEOC/ADAAA.
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