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June 24, 2024

Dear Valued Member:

The lasting effects of the COVID pandemic have impacted all our lives, from how we work and shop, to how we socialize, how we bank, and much more. The post-pandemic period has also placed great demands on financial institutions, including NIHFCU, to expedite shifts in their operations to remain competitive in today’s uncertain economic environment and beyond.

Fortunately, your credit union is financially stable and well-positioned to pivot with the times. Over the recent months and years, we’ve expedited the availability of new financial technologies to enhance your remote banking convenience. Even still, additional changes are required.

After months of thoughtful analysis, we have concluded that closing our Sibley Medical Center Branch is an action we must take.

This decision was not taken lightly, and we recognize that it may cause disruption. However, with the added pressure caused by the pandemic on the economy, along with the rapid migration of NIHFCU members to our digital banking services, redirecting our resources to efficiently meet the evolving needs of our membership is a required action to support NIHFCU’s very bright future.

>>> Please scroll down for additional details you need to know!

Thank you,

Rick Wieczorek, NIH Federal Credit Union, President & CEO

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When will the Sibley Medical Center Branch close?

The branch will close permanently on Thursday, September 26, 2024
Will the Sibley Medical Center ATM remain available?

Yes, the NIHFCU ATM will remain in the Sibley Medical Center facility. However, at this time, its exact location is to be determined. You will be notified once the spot is confirmed.

The ATM will maintain the Live Video Teller (LVT) functionality providing the option to see, talk, or text chat in real-time with an NIHFCU representative right at the ATM for virtually any teller or ATM-based transaction.

>>> To learn more about the LVT option Click here.
Will NIHFCU be opening another branch in Washington, DC?

Currently, we are not pursuing another Washington, DC branch location for the immediate future. However, we will continue to evaluate the feasibility of future branch opportunities within the credit union’s overall growth and business strategies, to determine if and where new branches may be added in later years.
Where can I find other branches?

We invite you to visit the following NIHFCU branches.

 

  • Rockville, MD: 111 Rockville Pike (located in Rockville Town Square)

  • Silver Spring, MD: 1308 East-West Highway (located in the Blairs Shopping Center)

Both branches are open on weekdays and Saturdays and have full-service ATMs.

 

  • For additional in-branch teller service, you can also visit any of over 5,000 shared branch locations nationwide. Several of them are conveniently located in the Washington, DC metro area, near where you may work or live.

>>> To search all NIHFCU and shared branch locations, please click here.
Where can I find other ATMs?

In addition to the ATMs at the above locations, we operate a fleet of other no-fee cash dispensers and deposit-taking units located throughout the DC metro area, several of which feature our new Live Video Teller (LVT) functionality.

 

  • NIHFCU ATMs with the LVT functionality provide the option to see, talk, or text chat in real-time to an NIHFCU representative right at the ATM for virtually any teller or ATM-based transaction.

>>> To learn more about the LVT option Click here.

 

  • You can also withdraw cash without a surcharge at over 30,000 ATMs in our nationwide network, many conveniently located in the local area. .

TotalCare checking members can withdraw cash at non-network ATMs up to three times per month without an NIHFCU fee (surcharges, if any, applied by the ATM owner remain).

>>> To search all ATM locations, please click here.
How else can I manage my NIHFCU accounts?

Our range of remote banking services provides 24/7 secure access to your accounts anytime and anywhere. With these services, you can perform almost any in-branch transaction from your computer, tablet, or phone, including:

  • Deposit checks into your NIHFCU account using your mobile phone.

  • Make transfers between your NIHFCU accounts as well as with other institutions and creditors.

  • Make payments on your household bills and your NIHFCU loans.

  • Control access and usage of your NIHFCU credit and debit card.

  • Track your credit score, account balances, budgets, and expenses.

  • Set up and receive custom notifications & alerts via email or text on a range of account details.

  • Live video, audio, or text chat with an NIHFCU representative (during normal weekday hours.)

  • Apply for any NIHFCU loan and open other accounts.

>>> Please visit nihfcu.org/remote to learn more about remote banking, to log in or register for online banking, or to download our free apps, please click here.
What will happen to the Sibley Medical Center branch employees?

All Sibley branch employees will be offered positions elsewhere in the credit union and we look forward to them remaining part of the NIHFCU family.
Who can I contact with any questions or concerns?

Should you have any questions concerning this closure, reach out to us:

 

  • By phone: 1-800-877-6440

 

  • By email: nihfcu@nihfcu.org (please indicate “Sibley closure” in the subject line)

 

  • In person: Stop by the Sibley branch before Thursday, September 26, 2024.